Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronic devices?
All hardware purchased from Machines includes a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-value machinery?
Standard shipping typically takes 3-5 business days. For sensitive electronic equipment, we use specialized couriers with reinforced packaging to ensure your order arrives safely.
What is your return policy for opened electronics?
We offer a 14-day return window. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective upon arrival.
Do you offer technical support for setup and installation?
Yes, our 'Tech-Assist' team is available via live chat and email 24/7 to help you configure your new devices and troubleshoot any initial setup challenges.
Are the products sold on Machines genuine and authentic?
Absolutely. We are an authorized retailer for all brands listed on our store. Every product ships in its original manufacturer packaging with a verifiable serial number.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Affirm and Klarna, allowing you to pay for your premium electronics in monthly installments.