Returns & Exchanges
At Machines, we are committed to ensuring your hardware and electronics meet the highest standards of performance. If you are not completely satisfied with your purchase, you may return or exchange your device within 30 days of delivery.
Initiate Request
Log in to your Machines account, navigate to your order history, and select the item you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare Hardware
Securely pack the device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection
Once our technicians verify the device's condition and serial number, we will process your refund or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing